01
30-Day Return Window
Eligible products may generally be returned within 30 calendar days after confirmed delivery. Return eligibility remains subject to the condition requirements and return process described below.
Return & Refund Policy
Official Company & Brand Information
Ykoramia™ Business Information
Brand
Ykoramia™
Company
Shenzhen Xuanxin Technology Co., Ltd.
Unified Social Credit Code
91440300MAEFDU6234
Legal Representative
Liu Wenjun
Business Address
Room 101, No. 3, East 7th Lane, Kengwei, Xiashuijing, Shuijing Community, Jihua Subdistrict, Longgang District, Shenzhen, China
Email
Phone
YKORAMIA™ · RETURNS & REFUNDS
Straightforward Support After Your Outdoor Purchase
We want customers to have a clear process when a product needs to be returned or an order arrives with a problem. The information below explains the general return, refund, shipping-cost, and cancellation process for purchases made through the Ykoramia™ store.
02
Return Condition
For standard preference-based returns, products should generally be unused, in original condition, complete with included parts or accessories, and returned with original packaging where reasonably possible.
Valid order information or other proof of purchase should also be available so the request can be reviewed.
03
Damaged, Incorrect or Defective Items
If an order arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us as soon as reasonably possible.
After review, we may provide an appropriate replacement, refund, reshipment, or return arrangement depending on the circumstances of the issue.
04
Return Shipping
For change-of-mind or preference-based returns, customers are generally responsible for return shipping costs.
Where an issue resulted from a product or fulfillment error attributable to us, customers will not be required to bear additional costs resulting from that error.
05
Refund Processing
After an approved return has been received and inspected, eligible refunds are issued to the original payment method.
Our refund processing generally takes 5–10 business days. Your bank or payment provider may require additional time before the funds appear.
06
Order Cancellation
Contact us promptly if you wish to cancel an order. We will make a reasonable effort to process requests received before fulfillment begins.
Cancellation cannot be guaranteed once fulfillment or shipment has started. Successfully canceled orders before fulfillment do not incur a cancellation fee.
Requesting a Return
Contact Us Before Sending Anything Back
Before returning merchandise, please contact customer support so we can review the request and provide the applicable return instructions and destination.
Contact
Include
Your order number and the product involved.
Explain
Tell us the reason for the request.
Where Relevant
Include clear photographs or videos of the issue.
Do Not Automatically Return Items to Our Registered Address
Our registered business address is not automatically our return warehouse. Please do not send merchandise to that address unless customer support specifically instructs you to do so. Approved return instructions and the appropriate return destination will be provided after the request has been reviewed.
Step 01
Contact Support
Send your order details and explain the reason for the return or product issue.
Step 02
Review & Instructions
We review the request and, where approved, provide the applicable return or resolution instructions.
Step 03
Return & Refund Review
Approved returned items are reviewed after receipt before an eligible refund is issued to the original payment method.
Clear Steps for Returns, Refunds and Order Issues.
Contacting us before sending merchandise back helps make sure your request is reviewed correctly and that you receive the appropriate return destination and instructions.
YKORAMIA™ · CAMPING & OUTDOOR ESSENTIALS