Contact Us
Ykoramia™ Business Information
Ykoramia™
Shenzhen Xuanxin Technology Co., Ltd.
91440300MAEFDU6234
Liu Wenjun
Room 101, No. 3, East 7th Lane, Kengwei, Xiashuijing, Shuijing Community, Jihua Subdistrict, Longgang District, Shenzhen, China
YKORAMIA™ CUSTOMER CARE
Need Help With Your Camping Gear or Order?
Our customer-support team can assist with product questions, order updates, shipping, tracking, returns, refunds, and other store-related matters. If you are unsure which outdoor item is right for your setup, you can also contact us with general product questions before ordering.
Email Support
Contact us for product information, order questions, shipping and tracking concerns, returns, refunds, damaged items, or other store-related assistance.
service@ykoramia.com →Phone
For customer-service questions relating to Ykoramia™ products, orders, shipping, returns, or other store matters, you may also contact us by phone.
+86 157 6804 1629 →Company Address
Shenzhen Xuanxin Technology Co., Ltd.
Room 101, No. 3, East 7th Lane, Kengwei,
Xiashuijing, Shuijing Community,
Jihua Subdistrict, Longgang District,
Shenzhen, China
Customer Support
How We Can Assist
Whether you're preparing for a weekend campsite, organizing outdoor dining gear, checking an existing order, or resolving an issue after delivery, our support contact details above can be used for store-related questions.
01 Product Questions
Ask about product features, materials, intended use, sizing information, available options, or other product details shown in our store.
02 Order & Shipping
Contact us regarding an existing order, shipping information, tracking questions, or concerns relating to your delivery.
03 Damaged or Incorrect Items
If an item arrives damaged, incomplete, defective, or different from what you ordered, contact us and include clear photos or videos where appropriate.
04 Returns & Refunds
Contact customer support before sending merchandise back so your request can be reviewed and the appropriate return instructions can be provided.
Existing Orders
Help Us Locate Your Order
For questions about an existing order, please include enough information for us to identify the purchase and understand your request.
- Your order number.
- The email address used at checkout.
- A clear description of your question or issue.
- The affected product name when the request relates to a specific item.
Product Issues
Photos Can Help
If your camping item arrives damaged, incomplete, defective, or different from what you ordered, clear photographs or videos may help us review the issue more efficiently.
- Show the full product.
- Include the affected area clearly.
- Include packaging when it is relevant to the issue.
Returns
Please Contact Us Before Returning an Item
Please do not send merchandise back without first contacting customer support. Once your request has been reviewed and approved, we will provide the applicable return instructions and return destination.
Better Support Starts With Clear Information.
Including your order details and a clear explanation of the issue helps reduce unnecessary back-and-forth and allows your request to be reviewed with the relevant information from the start.
YKORAMIA™ · CAMPING & OUTDOOR ESSENTIALS