Return and Refund Policy

Return & Refund Policy

At Kynoriveβ„’, customer satisfaction is our priority. We aim to make the return and refund process simple, transparent, and convenient.

This policy explains the conditions and procedures for returns, exchanges, and refunds.

1. Return Eligibility

We accept returns within 30 days of receiving your order.

To be eligible for a return:

βœ” The item must be unused and in original condition
βœ” Original packaging and tags (if applicable) must be included
βœ” Proof of purchase is required

Items that do not meet these requirements may not be accepted.

2. How to Request a Return

To begin a return request, please contact our customer support team:

Email: service@ykoramia.com

Once your return is approved:

  • We will provide return instructions

  • A return shipping label will be provided when applicable

  • You must receive authorization before sending any items back

Returns sent without prior approval may not be processed.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible. We will review the issue and provide an appropriate solution, including replacement or refund options.

4. Items Not Eligible for Return

Certain products cannot be returned, including:

  • Customized or personalized items

  • Gift cards

  • Clearance or promotional items

  • Products that cannot be returned due to hygiene or safety reasons

If you are unsure whether your item qualifies, please contact us before submitting a return request.

5. Exchanges

For exchanges:

  1. Request a return following the steps above.

  2. Return the original item after approval.

  3. Place a new order for the replacement product.

This process allows us to handle exchanges more efficiently.

6. EU Customer Returns

For orders delivered within the European Union, customers may request cancellation or return within 14 days of receiving their order.

Requirements:

  • Item must remain unused and in original condition

  • Original packaging and proof of purchase are required

This right applies in addition to our standard return policy.

7. Refund Process

After receiving and inspecting your returned item, we will notify you of the refund status.

Approved refunds will be:

βœ” Issued to the original payment method
βœ” Processed within up to 10 business days

Please note that banks or payment providers may require additional processing time.

If you have not received your refund after 15 business days from approval, please contact us:

Email: service@ykoramia.com

8. Return Shipping Address

Please do not send items back before receiving return authorization.

The approved return address and shipping instructions will be provided by our customer support team.

Contact Information

STH TRADING
1204 Leavenworth St
San Francisco, CA 94109
United States

Phone: 1-415-3081894
Email: service@ykoramia.com

At Kynoriveβ„’, we are committed to providing a smooth and reliable shopping experience. Your satisfaction and trust are important to us.